Upgrade, downgrade or cancel

You manage your plan from Billing, in the account menu.

Upgrade from Free

1. Open Billing and choose Starter or Pro, and Monthly or Annual.
2. Click Upgrade. You go to a secure checkout page.
3. After you pay, you return to HappySaid. The page shows "Activating your plan" for a few seconds, then a message confirms your new plan.

Testimonials that were held as Over limit become Pending, and the "Powered by HappySaid" label goes away within a minute on Pro.

Move up between paid plans

If you're on Starter, choose Pro on the Billing page. The change happens straight away, and the charge is adjusted for the time left in your billing period. You can also switch from monthly to annual in the same way.

Update your card, see invoices or move down

Click Manage billing to open the billing portal. There you can update your card, see invoices and cancel. Moving down between paid plans isn't offered in HappySaid itself. If you want a smaller plan, email support@happysaid.com.

Cancel

Cancel from the billing portal. Your plan stays active until the end of the period you've paid for. Billing then shows "Your Pro plan ends on [date]". After that, you move to Free.

What happens when you drop to Free

• Nothing is deleted. Your testimonials, widgets and collection pages keep working.
• Branding returns. The "Powered by HappySaid" label comes back.
• Some items become read-only. If you have more Spaces or widgets than Free allows, the oldest ones stay editable and the rest are locked. They still show on your site, and you can still delete them. You'll see a lock and "Upgrade to edit".
• New testimonials may be held. If you're over 15, new ones are held. See Held testimonials over the limit.

If a payment fails

A banner says "Your last payment failed. Update your card to keep Pro." Click it to open the billing portal. Your plan stays active while the payment is retried. If it can't be collected, your plan ends and you move to Free.

Related

• Plans and limits